Refund & Cancellation Policy
This document clarifies the terms for service cancellation and the conditions for issuing refunds by UWM.
1. Scope of Service
We provide digital, recurring monthly services, including Website Hosting, Web Management, and Business Intelligence (BI) Reporting. By subscribing to our service, you agree to the automated recurring monthly billing cycle for the continued provision of these non-tangible services.
2. Cancellation of Monthly Subscription
You may cancel your recurring monthly service at any time under the following terms:
- Notice Period: All cancellations must be submitted in writing via email to info@usamahmaphumulo.co.za at least 7 business days before your next scheduled billing date.
- Service Duration: Your service will remain active and fully functional until the final day of the current paid billing cycle.
- No Partial Refunds on Cancellation: If you cancel mid-month, you will not be billed again, but no refund will be issued for the remaining days of the current billing cycle, as server resources and service time have been pre-allocated and reserved.
3. Refund Policy (Service Guarantee)
Refunds are primarily issued only under the conditions of a service guarantee failure, as our services are time-based and consumed daily.
| Condition | Refund Eligibility | Details |
|---|---|---|
| Service Failure | YES, Pro-rated | If we fail to deliver a core service component (e.g., website downtime exceeds our 99.9% guarantee, or critical service is unavailable), you are eligible for a pro-rated refund or credit for the specific period affected. |
| General Dissatisfaction | NO | Refunds are not issued for change of mind or dissatisfaction with results, as the value is delivered through ongoing service time and expertise. We prioritize issue resolution first. |
| Billing Error | YES, Full | A full refund is issued immediately for duplicate charges or charges made after a valid cancellation notice period. |
4. Dispute and Chargeback Policy
We strongly encourage clients to contact us directly to resolve issues before initiating a chargeback with their bank.
- Dispute Initiation: You must notify us of any dispute or billing error by emailing info@usamahmaphumulo.co.za within 30 days of the charge occurring.
- Chargebacks: Initiating a chargeback without first attempting to resolve the issue with us violates this policy. We will submit documentation and proof of service delivery to the bank to dispute all unauthorized or unwarranted chargeback claims.
5. Refund Processing
- Method: All approved refunds will be processed back to the original payment method (credit card or bank account) used for the payment via our payment gateway.
- Timeline: Once the refund is approved and initiated by us, please allow 3 to 10 business days for the funds to reflect in your account, as this timeline is dependent on the processing speed of your financial institution.
Questions & Contact
If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us immediately:
Email: info@usamahmaphumulo.co.za
Business Name: UWM